Help Center

We deliver all orders within 1-2 business day, depending on your city and the availability of fresh stock at the time of order. Since Fisheato operates multiple fish farms across Pakistan, we process every order on the same day to ensure maximum freshness. Once packed, your order enters our controlled cold-chain system and is dispatched through our trusted delivery partners.

In some peak seasons or remote areas, delivery may take an additional day, but we always keep you updated at every step.

Shipping charges are calculated based on your location, order weight, and packaging requirements. Because seafood requires insulated, temperature-controlled packaging, our shipping ensures your order arrives fresh and safe.

The exact shipping fee will be displayed during checkout before you confirm your order, so there are no hidden charges. For larger orders or wholesale purchases, discounted shipping may apply automatically.

At Fisheato, freshness is our top priority. All orders are packed using food-grade insulated boxes, ice gel packs, and cold-chain protection to maintain the ideal temperature throughout the journey.

Our team handles every product directly from our farms, ensuring that your fish and seafood never break the cold chain. Whether you order fillets, prawns, or whole fish, the temperature-controlled packaging keeps it perfectly fresh until it reaches your doorstep.

Yes, absolutely. As soon as your order is dispatched, you will receive a tracking link via SMS or email. This allows you to follow your parcel in real time—including pickup, transit, and expected delivery time.

If you ever feel your order is delayed or need help with tracking, our customer support team is available to assist you instantly.

We offer a variety of secure and convenient payment options. You can pay using major credit and debit cards (Visa, MasterCard, American Express), PayPal, mobile wallets like JazzCash and EasyPaisa, direct transfers through other local banks, or choose Cash on Delivery (COD) for added convenience. All transactions are encrypted to ensure your payment information is safe.

Yes! Our website uses advanced SSL encryption to protect your online payments. Your card or mobile wallet information is never stored on our servers and is transmitted securely to the payment processor. For Cash on Delivery, you pay the courier directly when your order is delivered, which is a safe and hassle-free option.

Yes, depending on your order, you may split your payment across different methods. For example, you can combine a mobile wallet payment with a bank transfer. However, COD orders must be paid fully in cash at the time of delivery. If you need assistance with split payments, our customer support team is happy to help.

If your online payment fails, ensure that your account or card has sufficient balance and is active for online transactions. You can also try an alternative payment method such as JazzCash, EasyPaisa, or a bank transfer. For COD, ensure someone is available at the delivery address to make the payment. If problems persist, contact our customer support team with your order details for quick assistance.

Placing an order is quick and easy. Simply browse our products, select the items you want, and click “Add to Cart.” Once you’re ready, go to the checkout page, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email with all the details.

You can modify or cancel your order within a limited time after placing it, usually before it has been processed for shipping. Please contact our customer support team as soon as possible with your order number and requested changes. Once the order has been shipped, it cannot be canceled, but you can request a return after delivery.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return within 7–14 days of delivery, depending on the product type. Items must be unused, in their original packaging, and in the same condition as received. Once your return is received and inspected, we will process your refund or replacement promptly.

Refunds are usually processed within 5–7 business days after we receive your returned item. The amount will be credited to your original payment method. For COD orders, refunds can be issued via bank transfer, mobile wallet (JazzCash/EasyPaisa), or store credit, depending on your preference. You will be notified via email once the refund has been completed.